Contact Best Fix Prime: Call, WhatsApp or Email Us Any Time

Contacting us as a landlord or property manager

Landlords and property managers often contact Best Fix Prime on behalf of tenants. You can send us the tenant's contact details and permission to arrange access, and we will coordinate directly with them, keeping you updated. Photos and a summary are sent to you after each job. If you manage several properties, we can set up a simple process so each request reaches us quickly and is tracked until it is closed.

Contacting us as a business

Businesses can contact us for one-off repairs, planned work out of hours or commercial maintenance contracts. Let us know your premises type, location, operating hours and any building or mall rules. For urgent faults affecting trading, call us directly. For contract enquiries, email is best, so we can respond with the right information and arrange a walk-through.

Contacting us when you are abroad

Many property owners in Dubai live elsewhere or travel often. You can contact Best Fix Prime by WhatsApp or email from anywhere. We can arrange access through a tenant, agent, concierge or key holder, carry out the work and send photos and a summary to you, so you can see exactly what was done without being there.

Feedback, compliments and complaints

We want to hear how we did. If you are happy with the work, a short review on our Google Business Profile helps other people in Dubai find a reliable maintenance company. If something was not right, please tell us directly by phone, WhatsApp or email, with the date of the visit and what went wrong. We will look into it, explain what happened and put it right where we can. Honest feedback is how we improve.

Staying safe while you wait for a technician

• For leaks, turn off the main water valve or the isolating valve near the problem
• For electrical faults, switch off at the board if safe; never touch wet electrics
• For AC water leaks, switch the unit off and place a container underneath
• Move valuables, electronics and documents away from water
• Keep children and pets away from the affected area
• Take photos for your records and for insurers if needed

Contacting us about a building or community access

Many Dubai buildings and communities require contractors to be registered, have a permit or be expected at the gate. When you contact Best Fix Prime to book a visit, let us know about any rules that apply: whether building management needs our trade licence or worker details, whether a service lift must be booked, whether a gate pass is needed or whether work is only allowed at certain hours. We will prepare what is needed in advance, so the technician is not held up on arrival.

What to expect when the technician calls you

Before arriving, the technician or our team will message or call to confirm they are on the way, and again if anything changes, such as traffic or an emergency elsewhere delaying them. If you are not at home, they will contact the person you nominated for access. Please keep your phone nearby around the booked time window, so the technician can reach you if they need directions or building access.

Contacting us after a job is finished

If you have a question about work we have done, notice a problem after the visit or want to book a follow-up, contact us the same way as before, by phone, WhatsApp or email, and mention the date of the visit. We keep records of every job, so we can see what was done, which technician attended and what was recommended. If something we fixed has not held, tell us straight away and we will come back to look at it.

Contacting us for a site survey

Larger jobs and maintenance contracts start with a site survey. To arrange one, contact us with the property type, location, size and what you would like covered, along with the times that suit you. For villas, we walk every room and the outside areas. For apartments, we check every unit and confirm what the building maintains. For businesses, we walk the premises with your operations or facilities lead. You then receive a written proposal or quote by email.

Contacting us about invoices and payments

For questions about a quote, an invoice or payment, email info@bestfixprime.ae with the date of the visit and the property address, or contact us by WhatsApp. We will answer clearly and, if anything needs correcting, put it right. For maintenance contracts, billing arrangements are set out in the contract itself, and the same contact details apply for any questions.

Contact details for suppliers and partners

Suppliers, building management companies, property agents and other contractors who want to work with us can email info@bestfixprime.ae with a short introduction and their contact details. We read every message and will reply where there is a fit. For partnership enquiries, a short summary of what you offer and the areas you cover helps us respond quickly.

Keeping your details private

When you contact Best Fix Prime, we only use your details to respond to your enquiry, arrange the work and follow up on it. We do not sell or share your information for marketing. Photos you send of your property are used to plan the job and are kept with the job record. Our privacy policy explains this in more detail.

What if you are not sure what the problem is?

You do not need to know the cause to get in touch. Many people contact us with nothing more than "the ceiling is wet" or "the power keeps going off in the kitchen". Describe what you can see, hear or smell, send a photo or a short video and tell us when it started. Our team will ask a few questions and work out which technician to send. If a problem crosses trades, such as an AC drip that has reached a light fitting, we can send more than one trade on the same visit.

Busy periods and how to plan ahead

The weeks before and during summer are the busiest time of year for maintenance in Dubai, as AC units come under heavy load and everyone wants their servicing done at once. If you want AC servicing, tank cleaning or painting at a particular time, it helps to get in touch a little earlier. Emergencies are always prioritised, whatever the season, but planned work books up faster in the hot months.

How we keep you updated after you book

Once a job is booked, you should never have to wonder what is happening. You receive a confirmation with the date and time window, a message when the technician is on the way and a short summary with photos when the work is complete. If a part needs ordering, we tell you when it is expected and book the return visit before the technician leaves. If anything changes on our side, such as a delay caused by an emergency, we let you know straight away and offer a new time.

Contacting us on weekends and public holidays

Problems do not wait for working days, and neither do we. The phone and WhatsApp line are staffed on weekends, Eid and every other public holiday. Emergencies are handled exactly as on any other day. Planned work can also be booked on weekends for customers who are only home then, subject to building rules and availability, which we confirm as soon as you get in touch with us.

Why people contact Best Fix Prime

People contact us because one call covers several trades, someone answers at any hour, prices are confirmed before work starts and every job ends with photos and a short summary. We cover the whole of Dubai from our Mirdif base, for homes and businesses alike. Whatever needs fixing, you only need one number.